Shipping & returns

Every piece is crafted for you. Your jeweler confirms the details and sends a detailed quote first. Nothing is made until you approve it.

Full payment is due before production begins, via Square, Venmo or Zelle. Paying upfront keeps our overhead, and your price, low.

Most orders arrive within 3 days of being placed. Your jeweler confirms your delivery date with your quote.

• We ship anywhere in the world.
• Every shipment is fully insured.
• We share photos of your finished piece before it ships.

Your jeweler confirms shipping method and delivery details when your piece is ready.

Every piece is made to your exact specifications, so we do not offer refunds once production is complete.

That's why you review and approve every detail, from stone and metal to setting and size, before production begins.

If there's an issue caused by craftsmanship or manufacturing, we take care of it. Each case is handled individually; getting it right matters more than a policy.

Our warranty covers manufacturing defects and work quality. Specifics depend on the piece and are set out in your purchase agreement.

We resize and repair our own pieces and rings from other jewelers. Costs depend on the metal, the amount of sizing and the design, so reach out with details and we will give you an honest, upfront quote. For custom orders we recommend professional ring sizing to ensure a good fit. Measuring at home? Our ring size guide walks you through it, and our jewelry care guide covers keeping your piece at its best.

Reach out any time before or after your order. You can also send us a message.

• JP Jewelers
• 86 N University Ave, Provo, UT
• jewelerzjp@gmail.com
• 808-781-0618